Our Quality Policy

As Özel Mediva Medical Center:

• We accept patient and employee safety as our primary principle.
• We provide healthcare services in accordance with ethical values, scientific principles, and legal regulations.
• By adhering to evidence-based medical practices, we aim to deliver timely, accurate, and complete healthcare services. Taking into account current legislation, administrative regulations, and legal requirements, we continuously collect feedback to keep patient satisfaction at the highest level and improve our services accordingly.
• By complying with national and international standards and adapting to evolving healthcare technologies, we raise our quality level while considering the expectations of patients and their relatives. We continuously review, monitor, and improve our Quality Assurance System to ensure effectiveness.
• With the participation of all employees, we maintain the continuity of the “Culture of Quality and Safety” established within our institution.
• We ensure the continuity of staff training, increase awareness in these areas, encourage participation and teamwork, and contribute to the development of this awareness among patients, their relatives, suppliers, and stakeholders. By supporting the education and development of all our employees, we guarantee the delivery of qualified healthcare services.
• We commit to providing human-centered, transparent, reliable, and accessible healthcare services.
• We continuously renew our technological infrastructure and physical conditions in line with the requirements of the era.
• We create social impact through social responsibility projects aimed at improving public health.
• We adopt quality as a fundamental goal and ensure the continuity of medical services in line with the principles of the World Health Organization (WHO) and the Ministry of Health.
• In line with our mission, policies, and vision, we ensure the sustainability of our Quality Management System.

This quality policy is embraced by all employees of Özel Mediva Medical Center and forms the foundation of our institutional culture.